Commercial and multifamily plumbing, Onondaga County
Clarke Commercial Plumbing services apartment buildings, restaurants and school buildings. A dispatcher answers the service line around the clock, and each service agreement says how fast we call back and how fast we are on site.
Who we work for
Every call goes to the same service line. What differs is the schedule we work to.
Apartment buildings, townhouse rows and mixed-use blocks. Unit calls, stack and riser work, and one report per building.
Multifamily and landlordsFloor drains, grease interceptors, hand sinks and dish-machine lines, scheduled around service.
Food serviceRestrooms, fountains and mechanical rooms, with work set around the school year and tenant hours.
Schools and officesService agreements
Three levels, the same dispatcher. Each sets how soon we call back and how soon a plumber is on site.
For buildings with a maintenance lead on site.
For occupied buildings that need a plumber the same shift.
For kitchens, care sites and buildings that cannot be without water.
StandardFor buildings with a maintenance lead on site. | PriorityFor occupied buildings that need a plumber the same shift. | CriticalFor kitchens, care sites and buildings that cannot be without water. | |
|---|---|---|---|
| Call back after you report a problem | Within 4 hours | Within 1 hour | Within 15 minutes |
| On site, weekdays 7 a.m. – 5 p.m. | Same day | Within 4 hours | Within 2 hours |
| On site, nights and weekends | Next morning | Within 4 hours | Within 2 hours |
| Labor rate, nights and weekends | After-hours rate | After-hours rate | Regular rate |
| Scheduled inspection visits | 1 a year | 2 a year | 4 a year |
| Work-order report | After each visit | After each visit | With photos |
| A named lead plumber for the building | Not included | ||
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Each agreement is for one building of up to 24 units or one kitchen, priced after a walk-through and written before you sign. It is not insurance: repairs, parts and permits are quoted separately, in writing, before work starts. Cancel with 30 days' written notice; there is no cancellation fee. A burst pipe or sewage backup is dispatched at any hour under every level.
After hours
The same four steps, whatever level you are on.
A person, not a menu. They take the building, the unit and what is wet, and tell you which shutoff to close if water is running.
Within the call-back window in your agreement. Without an agreement, as soon as the on-call plumber is free.
The first job is to stop the water and make the space safe. Repairs that need parts are quoted in writing before we start them.
Sent after the visit: what was found, what was done and what is still open, with photos.
Before anything is priced
A plumber and a dispatcher walk the building with your maintenance lead, then write down what they found.
Mains, risers and zone shutoffs found, tagged and photographed
A one-page shutoff map your staff can use at night
Water heaters, pumps and backflow assemblies listed, with where they are
A written proposal that names your response windows
On the record
Our license and insurance, and the documents that go out with every proposal.
Plumbing license · NY Lic. 000000 · City of Syracuse, Division of Code Enforcement
The city license a plumbing business works under. New York has no state plumbing license.
General liability and workers' compensation insurance · The carrier named on the certificate
A certificate goes to you or your board on request.
Certificate of insurance · To your office or your board, on request
Shutoff map · Drawn during the walk-through
Terms page · Response windows, rates, how to cancel
References
“The dispatcher knew which riser fed which stack before I finished describing the leak. The report came the next morning with a photo of the valve.”
“The grease interceptor work is booked for Monday mornings, when we are closed. The floor drain has not backed up since.”
“Summer work was planned around the calendar I sent in May. Every restroom had a start date and a finish date in the proposal.”
Sample reviews.
Questions
Yes. Tenants get written notice before a shutoff, shutoffs are kept short, and your office hears from us when the water is back.
The license line is in the footer of every page, with the board that issues it. Ask for a certificate of insurance and we send it to you or your board.
Repairs are priced in writing before work starts. Visits under an agreement are priced in the agreement. Nights and weekends are billed at the after-hours rate unless your level says otherwise.
When the work needs one, yes. The permit fee is a line on the proposal.
That is how we schedule them: summer and break weeks for schools, closed hours for kitchens. Tell us the calendar and the proposal follows it.
Onondaga County and parts of Oswego, Madison and Cayuga counties. The towns are on the contact page.
Property managers
Three short steps. A contracts coordinator replies by the next business day, with questions or a time for the walk-through.