Hyacinth Clarke
Owner and president
Signs every service agreement and reviews each proposal before it goes out.
About
One dispatcher, two kinds of crew
Service plumbers take the calls. Project plumbers take the scheduled work. Both answer to the same dispatcher and write to the same record of your building.
That is the whole idea of the firm: the person who answers the service line can see the shutoff map, the equipment list and the last work order, because the people who did the work wrote them down.
Service teams: repairs, hot water, drains and backflow
Project teams: tenant improvements and piping changes
A contracts desk for agreements, quotes and reports
The people
Who you will talk to
Vivek Agarwal
Service manager
Runs the dispatch board and the on-call rota, and is the person behind the call-back window.
Anna Marchetti
Contracts and billing coordinator
Writes the work-order reports and sends one invoice per building.
Stavros Kouris
Project foreman
Plans tenant work and writes the shutoff notices for your residents.
Meet us on the walk-through
The first visit is a plumber and a dispatcher at your building.