The service line
Who answers, hour by hour
The line is (315) 555-0100. It is answered 24 hours a day.
Weekdays, 7 a.m. to 5 p.m.
The dispatcher in the office. They know the building, because the shutoff map is in front of them.
Nights, weekends and holidays
A dispatcher takes the call and logs it, and the on-call plumber calls you back within the window in your agreement.
What nights cost
Yes, nights and weekends cost more. After-hours labor is billed at the after-hours rate, which your agreement lists and which we quote before we dispatch. Critical agreements bill nights at the regular rate.
What we do first
Stop the water and make the space safe. Repairs that need parts get a written quote before we start them.
- Smell gas?Leave the building. Call 911 or your gas utility from outside. This line is for water.
Before you call
Four things that help the dispatcher
The building address and the unit or floor
Where the water is, and whether it is still running
Whether you have closed a shutoff, and which
A phone number the plumber can call back
Syracuse winters
A freeze checklist for vacant units and boiler rooms
Lake-effect cold finds the one unit nobody is heating.
Before the first hard freeze
Walk the vacant units. Drain what can be drained, close shutoffs to unheated spaces and open the cabinet doors on exterior walls.
During a cold snap
Keep a trickle on lines near exterior walls, check that boiler-room doors and vents are closed, and tell the dispatcher about any unit with no heat.
After a thaw
Look for wet ceilings and stained corners in the morning. Frozen lines split quietly and show themselves when they thaw.
Put the number in your building's phone
Agreements set the call-back window in writing.