12-unit apartment building
Priority level, one building.
- Priority agreement, one building
- Two scheduled inspection visits
- Backflow assembly test report
- Repairs, parts and permits, quoted separately
- Term:
- Billed once a year.
How an agreement works
From walk-through to first visit
Nothing is priced before someone has seen the building.
- 01
Step 1: Walk-through
A plumber and a dispatcher go through the building with your maintenance lead and find every shutoff.
- 02
Step 2: Written proposal
Your level, your response windows, the scheduled visits, and the rates for work outside the agreement.
- 03
Step 3: You sign, or you do not
The proposal holds its terms in writing. There is nothing to pay to walk away.
- 04
Step 4: First scheduled visit
Pumps, heaters and backflow assemblies checked, and a work-order report sent to your office.
- 05
Step 5: Cancel any time
30 days' written notice, no cancellation fee. Open work orders are finished and invoiced as quoted.
Agreement or no agreement
What changes when a building has one
You can call the service line either way. The agreement fixes the terms in advance.
| Calling without one | With an agreement | |
|---|---|---|
| Call back | Calling without oneAs soon as the on-call plumber is free | With an agreementInside the window written in your agreement |
| Nights and weekends | Calling without oneAfter-hours rate, quoted before we dispatch | With an agreementRate and window agreed in advance |
| What we know about the building | Calling without oneLearned on the first visit | With an agreementShutoff map and equipment list on file |
| Visits | Calling without oneOnly when something breaks | With an agreementScheduled inspections, with reports |
| Repairs and parts | Calling without oneQuoted in writing before work | With an agreementQuoted in writing before work |
Sample written quotes
What a written quote lists
Three examples at the Priority level. Each building gets its own quote after the walk-through.
Restaurant, one kitchen
Priority level, one kitchen.
- Priority agreement, one kitchen
- Two scheduled inspection visits
- Grease interceptor service, quoted separately
- Repairs, parts and permits, quoted separately
- Term:
- Billed once a year.
School building
Priority level, one building.
- Priority agreement, one building
- Two scheduled inspection visits
- Summer restroom work, quoted separately
- Repairs, parts and permits, quoted separately
- Term:
- Billed once a year.
An agreement is not insurance and does not cover repairs, parts or permits, which are quoted in writing before work starts. Cancel with 30 days' written notice; there is no cancellation fee.
Terms
Questions about the agreement
Is an agreement insurance?
No. It sets how fast we respond and what visits are scheduled. Repairs, parts and permits are quoted in writing before work starts.
How long does an agreement run?
A year, renewed each year unless you tell us otherwise. The proposal states the dates and the terms for the next year.
How do I cancel?
Write to us with 30 days' notice. There is no cancellation fee, and open work orders are finished as quoted.
Can I cover more than one building?
Yes. Each building gets its own shutoff map, schedule and report. Management companies get one invoice a month, and the proposal says how.
What if a pipe bursts and I am on the lowest level?
Every level is dispatched at any hour for a burst pipe or sewage backup. The levels set the windows for everything else.
Ask for a written quote
Tell us about the building and we schedule the walk-through.